Sun Rayz FAQS
Changing your billing information is simple. Just stop in any of our many locations and a member of our Sun Rayz Staff will provide you with a Membership Modification Form. With this form, you can upgrade or downgrade your membership, freeze or unfreeze, or simply change your credit card information.
For your protection, changes to your billing information cannot be made over the phone.
Whether you are leaving town for a few months or just need a break from tanning, freezing your account is easy. Simply stop in any of our many locations and speak to a member of our Sun Rayz Staff about freezing your account. Accounts can be frozen in one month increments up to 3 months. While your account is frozen a small $5 fee will continue to be applied to your account. When you reactivate your account, all prior freeze fees will be added back to your account to use towards upgrades.
When you freeze your account, there is no enrollment fee to pay when you decide its time to start tanning again.
If you have been unsatisfied with your membership or our services for any reason, please give us the opportunity to make things right. Please speak with a member of our Sun Rayz Management team or call our corporate office. We can’t fix it if we don’t know its broken, so we certainly welcome any and all feedback, both the good and the bad.
Cancelling your membership is an easy process. All of our memberships come with our No Contract! No Commitment! guarantee. Simply stop in any Sun Rayz location and fill out a Membership Cancellation Form. You will be given a receipt showing when you cancelled, when your last monthly payment will be charged and the final day your membership will remain active and you will be able to tan. Please remember we do need a 30 day notice to cancel your recurring payments.
Rather than cancelling, many of our clients choose to freeze their accounts. When you freeze your account, there is no enrollment fee to pay when you decide its time to start tanning again. A small $5. monthly fee will continue to be applied to your account and when you reactivate your account, all prior freeze fees will be added back to your account to use towards upgrades.
This depends on your skin type. Any member of our trained Sun Rayz Staff will go over your skin type with you and determine the best amount of time you should start off with. Remember, we don’t want you to burn. If you burn, you won’t be able to come back until it heals.
If you do well on your first time in the tanning bed and don’t experience any redness, our staff will start gradually increasing your exposure time until you reach the maximum time for that particular unit.
At Sun Rayz Tanning, cleanliness of our equipment and facility is our top priority. Each member of our Sun Rayz staff receives ongoing training and reviews as to our cleaning system. After each and every tanning session, the equipment is cleaned by a member of our staff with only an FDA approved cleaning solution. This solution is the strongest cleaning solution on the market. The solution is tested periodically throughout the day to ensure its proper sanitizing properties are present. Further, we are regulated by the State Health Department and must follow their rigorous guidelines as it pertains to cleanliness.
If at any time you feel there may be a problem with your bed, any member of our Sun Rayz Staff will be happy to go over our cleaning procedures with you and clean your bed again.
Sun Rayz Tanning is currently offering qualified individuals the opportunity to expand with us and own an award winning, exciting salon that will be second to none in your area. The preliminary responses to the news of us offering franchises have been overwhelming, and with the interest being generated that we have already seen, we are expecting to see Sun Rayz Tanning explode into one of the top salon chains very quickly.
Sun Rayz Tanning is promising to deliver a streamlined, easy to use system that takes you from site selection, thru build-out and on to an exciting, upscale and unique salon that you can call your own.
If you would like to learn more about owning your own Sun Rayz, please visit: Our Franchise Website.